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Online Helpdesk Ticketing System

Overview

This is the Online Helpdesk Ticketing System for small ,medium & large company(Extended Version). In this Online Helpdesk Ticketing System Helpdesk Ticketing System with Customer/member section and Admin Section Member section : member will be registered, They will login, they can create ticket, They can send message and can query for update Admin section : Admin can reply and solved the ticket They can send message to customer/member. Dashboard with tickets, messages tickets status is pending rejected and solved messages is integrated with tickets and easily viewable the listed messages with tickets

Features

 

Dashboard:

After login You can see Dashboard with the current status of tickets,messages,users etc

Tickets:
Tickets status is pending rejected and solved

Messages:
Messages is integrated with tickets and easily viewable the listed messages with tickets

Requirements

 

 

 

Material Used:

HTML,

CSS,

JS

PHP 7+

 

CodeIgniter 3.1.11 Framewok

 

 

 

Instructions

Settings & installation guide

MYSQL:

Database:

The database and its tables is in zip folder.In PhpMyAdmin make a database name and click import.now browse and select *.sql file from unzipped folder and after submitting You can see all the tables there.

PHP:

config.php:

Path : application/config/config.php
Enter your domain name here example : http://www.example.com

database.php:

Path : application/config/database.phpEnter your database name,username & password

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