Contact Support

Frequently Asked Questions

Please check the Frequently Asked Questions before you submit support form:

Select the best category your problem falls into.
PayPal can take up to 12 hours to process your transaction. Please only send support tickets if your PayPal payment has not been processed after 12 hours. If after this period your transaction still has not gone through, then let us know and include:
  • Your PayPal Transaction ID
  • Your PayPal Email Address
  • Transaction Date & Time
and we'll make sure it's all sorted out. Thank you!

Further details: FAQs - Purchasing/Downloading

CodeGrape does not provide support for individual Items/files.
  • If the Item/file appears 'corrupt', try extracting with WinRAR (Win) or StuffIt (Mac).
  • Contact the author directly on the individual Item page via the comments facility.
  • Try messaging the forums about your issue.

Further details: FAQs - Purchasing/Downloading

Try checking your spam filters/junk mail/deleted folders for your account verification email. Please also secure-list

Forgotten your password? Reset Password

Browser problems can occur if the 'cookies' have been turned off. Check that 'Cookies' are turned and/or try logging in from another computer.

Please provide as detailed a description of the problem as possible. Include any relevant links, file numbers, receipts and so on.
If you believe you are a victim of copyright infringement, or have otherwise discovered an infringement on CodeGrape, provide:
  • a link to the Item sold on CodeGrape,
  • a link to the Original Work,
  • a brief description of the issue.
We will investigate, and take appropriate action if necessary.

Further details: FAQs - Downloads/Copyright

We welcome all suggestions on improving the site, and they will be passed on to the development team.
Please tell us your large deposit requests.
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